Who we are
The Ray Troll Web Store is maintained and operated by The Soho Coho. We are a small store with a small staff who take your privacy and security seriously.
Our physical address is 5 Creek Street in Ketchikan, Alaska. Our mailing address is PO Box 8874, Ketchikan, Alaska 99901. Our phone number is 1-907-225- 5954.
What personal data we collect and why we collect it
For users that create a customer account for The Ray Troll Web Store we store the personal information they provide in their user profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username). Website administrators can also see that information and have the ability to edit the information if needed. We only edit customer account information when directly requested by an individual customer (ex. if a customer makes an order via phone instead of online and requests that their customer account be updated to reflect a new shipping address)
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up cookies to save your login information. Login cookies last for two days. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Who we share your data with
The information you provide will only be used for the purposes of facilitating your individual shopping experience on The Ray Troll Web Store. We do not share any of your information with third party marketing or business sites.
What rights you have over your data
If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Your payment information
Credit card transactions are securely processed through Authorize.net. We do not store detailed credit card information after a transaction is completed, which means we are unable process additional charges beyond the order total amount agreed to during payment process for an individual order. If additional charges are needed all credit card information is required to be resubmitted, either via phone or through the creation of a new order.
What we do to keep your data safe
To maintain the security of our site the entire site is encrypted with with SSL (secured socket layers).
If you have any additional questions please contact us.
Phone (toll free): 1-800-888-4070
Phone (local or international): 1-907-225-5954