FREQUENTLY ASKED QUESTIONS
Here are answers to some of the questions we most often get asked.
Don’t see an answer to your question? Send us an email or use the contact form at the bottom of the page.
What is the status of my order?
You can the form below to find out the status of your order. The page will reload when you click “track” so you’ll need to reopen this question to see the order status results.
Processing = We’ve received your order and will be packing it soon
On Hold = Reasons for on hold orders include things like waiting for a book to be personalized, waiting to for a response to an email about the shipping address, waiting for a poster to be printed, and an item is currently out of stock but will be restocked very soon. If your order is on hold and we haven’t contacted you about why please feel free to email us to find out the reason and the estimated hold time.
Completed = Your order has been shipped
Failed = Your payment failed
The product I'm looking for is out of stock. When will you be getting more?
The best way to be notified as soon as any item is back in stock is to sign up to the waiting list for that specific product. When you’re on the listing page for that item and it comes up as “out of stock” there will also be an option that appears to add yourself to the waiting list. Notification emails go out as soon as that item has been restocked.
I would like to purchase a shirt of an older design? Do you still have it?
If you’ve used the search feature in the top right of the page and have found that the design you’re looking for is no longer in print, unfortunately that means that we no longer have any in stock. There is another site that sells Ray’s shirts that sometimes still has older designs still in stock. You can find them here.
Can you print a custom order of an older design, or print an existing design on a special style of clothing?
Because our designs are printed in larger batches we’re unable to do single prints of special designs or on special clothing. If you’re interested in ordering larger quantities of t-shirts of an existing design on a different style of clothing or with a custom logo added to the sleeve you can find the information on our t-shirt printer’s website here.
Can you print a custom fine art poster?
Yes, we can do custom fine art poster orders of most of Ray’s artwork. Please contact us to get price quote. Prices for custom prints are based on size and are very similar to the prices of the posters we regularly carry, so you can get an idea of wha the price will be by looking at the prices of our other fine art posters.