Shipping

Special Holiday Order Notice

Unfortunately we’re expecting that this year will come with shipping delays and supply disruptions. It’s something we’ve been experiencing in small amounts throughout the year and the effects will be felt even more during the busy holidays. We recommend that you consider placing your holiday shopping orders earlier than usual this year to be sure that they arrive on time and that you can get the items you’re interested in. If you have any questions please don’t hesitate to contact us using any of the methods listed at the bottom of this page.

Thank you so much for your continued support!
-Ray, Michelle, and the whole Ray Troll Web Store Crew

WE OFFER FREE LOCAL PICKUP
If you live in the Ketchikan area you can order from the Ray Troll Web Store and come pick up your order from the Soho Coho. When you enter a local shipping address it will change the shipping option to “Local Pickup”. We will contact you at the number you provide with your order to arrange a pickup time.

DELIVERY TIME AND SHIPPING:
Web orders process and ship within 48 hours Monday-Saturday. Orders placed on Sunday are processed on Monday. All orders are packaged in our creek side gallery in Ketchikan, Alaska and are picked up by the mail carrier daily.

Most orders are shipped via USPS Priority Mail. Orders containing only stickers or only masks are shipped via USPS First Class Mail. Packages generally spend 5 to 7 business days in transit for Priority Mail and 7-10 days for First Class Mail.

For Canada, delivery time is 2-3 weeks for Priority Mail International packages and 3-4 weeks for First Class International Mail packages. Scroll down for more information about orders to Canada.

REMEMBER: Your order is shipped from a small Alaskan town on an island. The staff at The Ray Troll Web Store and our local post office make every effort to pack and ship your order in a timely manner. It is best to call our toll free number 1-800-888-4070 if you need an expedited order.

SHIPPING RATES:
Most packages being shipped to US addresses are sent via USPS Priority Mail. Orders containing only stickers or only masks are shipped via USPS First Class Mail. Shipping rates are based on destination and total package weight. You can preview the rate for any order in the shopping cart by entering your address into the shipping calculator.

SHIPPING TO CANADA:

NOTICE: Current events are slowing international delivery times. Please be aware that transit times may be significantly longer than normal. 

Most orders can be shipped to Canada as a “small package” via First Class International Mail. Shipping time for First Class International Mail is 3-4 weeks. Large orders over $60.00 often require additional postage because they are required to be sent via Priority Mail International. Shipping time for Priority Mail International is 2-3 weeks. Shipping charges for orders shipped to Canada do not include duties or taxes. Orders are charged in US dollars (USD).

Occasionally large USPS Priority Mail or orders to Canada require additional charges. You will be notified prior to shipment via email, telephone or mail if the above shipping rates will not apply to your order.

INTERNATIONAL DELIVERY:

NOTICE:  Unfortunately, due to changes in the speed and reliability of international shipping we feel it is necessary to temporarily disable international shipping to all countries other than Canada. We will be monitoring the situation and will resume offering international shipping as soon as we feel that we can reliably do so. If you have any questions please don’t hesitate to contact us. 

 

Small orders can be shipped via First Class International Mail.  Shipping time for First Class International Mail is 4-5 weeks. Orders that weigh over 4 pounds are shipped via Priority Mail International. Shipping time for Priority Mail International is 2-4 weeks. Shipping charges for international orders do not include duties or taxes. Any duties, taxes, or fees will be the responsibility of the customer to pay in their respective country before receiving the package.

Helpful hint: Because the shipping cost is the same for any package that weighs less than 2 pounds we recommend ordering more than one shirt to get the best use of your shipping charges. Three shirts is usually the best deal for international shipping.

We cannot guarantee package tracking once a package leaves the United States. Some orders may require additional shipping charges. You will be contacted if this is the case. Please contact us if you have questions about shipping to your specific country or shipping for any specific items.

BACK ORDERED ITEMS:
You will be notified via email, telephone or mail if any items are on back order or discontinued. Most back ordered items can be shipped within 2 – 4 weeks.

HOLIDAY DELIVERY:
During the holiday season the staff at The Ray Troll Web Store and our local Post Office make every effort to pack and ship your order in a timely manner, but unexpected weather conditions or Postal Service delays do occasionally happen. REMEMBER: Your order is shipped from a small Alaskan town on an island. Orders are normally packed within 1-2 days and delivery time is 5-7 days, but we recommend ordering TWO WEEKS OR MORE before you need to have the order to be sure it gets there in time. If you need an expedited order it’s best to call our toll free number 1-800-888-4070.

CUSTOMER SERVICE:
We are available year round to answer questions, take phone orders, help with an exchange or a complicated order, etc. You can email us at store@trollart.com or call us here at the Soho Coho Art Gallery. In the US call our toll free number 1-800-888-4070 or from Canada call 1-907-225-5954. We are open year round Tuesday-Saturday 10am-5:30pm Alaska Standard Time. During the summer months (mid May – mid September) we are open every day of the week. Don’t forget that Alaskan Standard Time is 4 hours earlier than the East Coast and 1 hour earlier than the West Coast.