FAQ

You can the form below to find out the status of your order. The page will reload when you click “track” so you’ll need to reopen this question to see the order status results.

Processing = We’ve received your order and will be packing it soon
On Hold = Reasons for on hold orders include things like waiting for a book to be personalized, waiting to for a response to an email about the shipping address, waiting for a poster to be printed, and an item is currently out of stock but will be restocked very soon. If your order is on hold and we haven’t contacted you about why please feel free to email us to find out the reason and the estimated hold time.
Completed = Your order has been shipped
Failed = Your payment failed

You can set up a user account during the order checkout process. There will be a box to check to use the information provided during checkout to create an account.

You can also go here to register for an account.

A user account isn’t required to place orders. We have many people who check out as a “guest” without creating an account. Creating a user account will allow you to save your address information for future orders and to check on the details of past orders.

When we moved our store over to our new shopping cart system user account information was unfortunately one of the things we weren’t able to transfer. If you’re trying to reset your account password but you aren’t receiving the email to complete the process it’s likely that you haven’t set up an account with our new shopping cart system.

A quick way to find out if there is a user account associated with your email address is to go here and try to register for a new account. If your email address isn’t associated with an account already you will be able to set up a new account. If you receive the message that the email address you’re using is already registered to an account please email us for more help.

A user account isn’t required to place orders. We have many people who check out as a “guest” without creating an account. Creating a user account will allow you to save your address information for future orders and to check on the details of past orders.

The best way to be notified as soon as any item is back in stock is to sign up to the waiting list for that specific product. When you’re on the listing page for that item and it comes up as “out of stock” there will also be an option that appears to add yourself to the waiting list. Notification emails go out as soon as that item has been restocked.

If you’ve used the search field on our site and found that the design you’re looking for doesn’t show up, unfortunately that means that it’s out of print and we no longer have any in stock. There is another site that sells Ray’s shirts that sometimes still has older designs still in stock. You can find them here.

Because our designs are printed in larger batches we’re unable to do single prints of special designs or on special clothing. If you’re interested in ordering larger quantities of t-shirts of an existing design on a different style of clothing or with a custom logo added to the sleeve you can find the information on our t-shirt printer’s website here.

Yes, we can do custom fine art poster orders of most of Ray’s artwork. Please contact us to get price quote. Prices for custom prints are based on size and vary from $95 – $295.

Because of the size of the paper we use for printing we are unable to do single small sized custom prints. Small prints of approximately 10×10 inches can be ordered in multiples of 2 and will cost approximately $60 each.